Answers business owners usually need before starting
Review common questions on service fit, response model, Microsoft 365 support, networking, backup readiness, and ongoing managed IT services.
Starting the relationship
What kind of clients is ATechSolutions best suited for?
Small businesses in Deux-Montagnes, Laval, and Montreal that need professional IT support, Microsoft 365 administration, networking help, cloud services, or a reliable external MSP partner.
Do you only support businesses?
No. Business support is our primary focus, but home-user support remains available as a secondary service.
How should I contact you if I need help right away?
Use the support request path on the contact page. That route is designed for active issues, outages, and urgent support needs.
Common service questions
Do you provide managed IT services or only one-time support?
Both. Some businesses need recurring managed IT services and a consistent IT partner. Others need project work such as Microsoft 365 support, network setup, secure configuration improvements, or backup planning.
Can you help with Microsoft 365 support and cleanup?
Yes. Microsoft 365 support is a core service area, including tenant administration, account security, licensing, mailbox work, access cleanup, and cloud migration support.
Do you handle network setup for small offices?
Yes. ATechSolutions can assist with network setup, Wi-Fi improvements, switching, firewall coordination, and office infrastructure planning.
Operational concerns
Can you help us improve configuration and access controls without enterprise complexity?
Yes. We help small businesses improve practical controls, including MFA rollout, access review, account hardening, and best-practice Microsoft 365 configuration.
Do you offer remote and on-site support?
Yes. Remote support is often the fastest path for incidents. On-site support is available for networking, infrastructure, hardware, and office work that cannot be done remotely.
How quickly do you respond to new business inquiries?
Our response target is within 1 business day for new business inquiries.