Privacy Policy

Effective date: February 7, 2026

This Privacy Policy explains how ATechSolutions (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website or contact us for support.

1) Information We Collect

We may collect the following information when you contact us or request support:

Contact details (name, email address, phone number)
Details you provide about your technical issue or service request
Basic device/system information you choose to share (e.g., “Windows laptop”)

We do not intentionally collect sensitive information. Please do not submit passwords, banking details, or government ID numbers through website forms.

2) How We Use Your Information

We use your information to:

Respond to your inquiry and provide customer support
Schedule and deliver requested services (remote or on-site)
Communicate about your request, updates, and service details
Improve our services and support process

3) Legal Basis (Quebec / Canada)

Where applicable, we collect and use personal information with your consent and/or as needed to provide requested services. You may withdraw consent at any time, subject to legal or contractual restrictions.

4) Cookies & Analytics

Our website may use basic analytics to understand site traffic and improve content. Analytics tools typically collect technical information such as page visits, browser type, and approximate location.

If you prefer, you can disable cookies in your browser settings. Some site features may be affected.

5) Sharing Your Information

We do not sell your personal information. We may share information only when necessary to deliver services or operate our business, such as:

Email and form processing (e.g., website contact form notifications)
Service providers we use for hosting, security, or communications
When required by law, regulation, or legal process

6) Remote Support & Access

If you request remote support, we may ask you to use a secure remote access tool to troubleshoot your device. Remote access is used only with your permission and typically only for the duration of the support session.

You can end a remote session at any time by closing the remote access application.

7) Data Retention

We keep personal information only as long as needed to provide services, maintain business records, and meet legal/accounting requirements. When no longer required, information is securely deleted or anonymized.

8) Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is 100% secure, but we work to apply appropriate safeguards.

9) Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to personal information we hold about you
Request corrections to inaccurate information
Request deletion of information, subject to legal requirements
Withdraw consent for certain processing

10) Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Email: support@atechsolutions.org

11) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.